Get in Touch With Us

Got a question about how we rank Canadian online casinos, or noticed something on the site that needs a second look? This page covers the best way to reach us and what happens once your message lands in our inbox.

How to Get in Touch

Email is the most reliable route to our team. Write to us at [email protected] and a real person will read your message — we do not rely on automated replies to close out enquiries.

A little context helps us help you faster. If your message relates to a specific casino brand, a bonus offer, or a particular page on the site, mention it up front so we can route it to the right person straight away.

What We Can Help With

We hear from readers on a range of topics connected to online casino play in Canada. Common reasons people write in include:

• Questions about our reviews — how we assessed a specific brand, why it sits where it does, or what an offer's terms actually mean in practice.
• Corrections — bonus terms, payout information or licensing details change quickly in this industry, and we would rather fix an error fast than leave it standing.
• Payout and payment queries — if you have a question about how withdrawal times or payment methods compare across the brands we cover, let us know what you are trying to figure out.
• Content suggestions — ideas for topics or comparisons you would find useful on a future page.
• Responsible gambling concerns — if you or someone close to you needs support, tell us in your message and we will point you towards appropriate resources.

If your interest is specifically in options outside the standard self-exclusion scheme, our page on Best Non GamStop Casinos may answer your question before you even need to write in.

What to Expect After You Write In

We aim to respond within two working days, though this can stretch a little during busier periods. Every message is read by someone on our editorial team — nothing is filtered out or ignored, and you will get a considered reply rather than a template.

We cannot process deposits, withdrawals, account verification or complaints tied to a specific casino operator's customer service, since we are an independent comparison site and not the casino itself. For anything account-related — a stuck withdrawal, a locked account, a bonus dispute — the casino's own support team is best placed to help, and most of the brands featured on this site list live chat or email support directly on their platforms.

A Note on Accuracy

Our rankings and reviews are researched independently, and no operator pays for a better position — commission from a brand, where it exists, never decides where it sits on our tables. That said, this is a fast-moving industry: bonus terms expire, licensing details update, and new payment methods appear. Reader feedback genuinely helps us keep pages accurate, so if something looks off, we would rather hear about it than have it sit uncorrected.

Thanks for taking the time to reach out. We read everything that comes through and look forward to hearing what's on your mind.